Description
Patient Satisfaction in Hospitals: A Mixed-Methods Study of Service Quality and Organizational Practices
Abstract
Patient satisfaction depends upon the quality of healthcare. The emotional connection and social connection increases with the quality of service. Sufferer satisfaction is a main factor in maintaining and building relationships in healthcare systems. The healthcare systems also strive towards quality maintenance. The study also explores facilitation in hospitals and sustains relationships with patients for long periods. Understanding patient’s requirements and experiences help in identifying services. Various professionals such as doctors, nurses, and other professionals help in giving the best service to the patients.
The study explores the relationship between organizational practices and service quality in patient satisfaction. There is not only clinical excellence but organizational practices in the overall experience of patients. The central focus is patient satisfaction in maintaining the quality of healthcare. To enhance the services there are organizational practices such as enhancing staff education and encouraging a supportive workplace. It enhances experience in providing healthcare support for the patients and enhances interaction with patients. The study show that the enhancement of total quality management leads to patient loyalty in the public sector. There is a positive influence on service quality towards customer satisfaction.
The satisfaction level in healthcare represents the quality of services and consumer perceptions. The repeated visits also represent patient satisfaction. There are several dimensions such as administrative service, medical service, communication with patients, safety of patients, infrastructure maintenance, and other services. Victims satisfaction depends upon various factors. In some cases, service quality refers to a physical environment and a customer-friendly environment. The study explores various factors such as quality of food, safety, and hygiene environment at hospitals. Finally, this mixed method approach proves that there is a direct influence of Sufferer satisfaction and perception with organizational strategies and practices.
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