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Impact of Knowledge Management Systems on Organizational Innovation in Tech Firms: A Mixed-Methods Approach

Abstract

Knowledge Management Systems (KMS) are becoming more critical in the high-tech firms looking forward to nurturing organizational innovation. ​Through effective knowledge capturing, sharing, and application, KMS will enhance collaboration, accelerate learning, and stimulate novel ideas. This introduction investigates the impact KMS has on innovation in the dynamic technology firm. This paper investigates the impact of KMS on innovation in tech companies. The dynamism of the technology industry has made knowledge management a vital function for sustaining competitiveness. This paper adopts a mixed-methods research approach, including both surveys and interviews. It will investigate whether KMS enhances or inhibits innovation in the tech sector.

The quantitative section will analyze the relation of KMS use to metrics for innovation in new products, patents filed, and process innovations. It identifies the extent of enhancement in decision-making and solving problems by means of KMS. Statistical analyses of these associations are carried out. Qualitative studies investigate employees’ and managers’ experiences when using KMS: problems with benefits. Culture for innovation will be investigated: whether KMS is supportive to creativity and sharing of knowledge at the level of a technology enterprise. However System design, user engagement, and organizational culture are three important elements. Moreover this elements determine how well KMS should support innovation.

The research intends to provide practical guidelines to tech firms for optimizing their KMS. Such firms would like to see their KMS support sustained innovation and growth. Based on the findings, companies should make informed choices toward KMS implementation moreover ​by exploring the effects of Knowledge Management Systems, tech firms should improve their capabilities in innovation. An effective KMS should give a competitive edge. However It contributes to understanding how knowledge management affects innovation. Finally, this research will provide a very valuable resource for tech firms interested in improving the innovation processes within their organizations. It will help them thrive better in a fast-changing environment.

Read more about the topic

Impact of Knowledge Management on Firms’ Innovation Performance

Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&D departments on service quality and product innovation

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