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Impact of Financial Technology (FinTech) on Traditional Banking Services: A Mixed-Methods Perspective

Abstract

Evolution of technology created a major impact on banking sector and financial operations. The distinctive emergence from regular operations to financial technology. FinTech is such an evolution converting traditional services including innovative digital operations. The innovate methods while leveraging higher competition. Leveraged modern technologies such as blockchain, artificial intelligence, and secured solutions helped financial sector to operate with continuously changing demands of large clients.

This paper follows a mixed research methodology and explores transformations of financial technology (FinTech). To recreate customer perception and validate banking operations. As part of this research empirical research investigates confidence and trust of customers and bankers with efficient FinTech solutions. However the qualitative interviews conducted and consulting industrial experts highlight evolution of banking solutions to complete perceived customer anticipations. Technology-driven solutions with innovative financial operations enhances service delivery and encourage service excellence in entire banking and financial sector.

This research explores opportunities and changes that are encountered by financial sector, and banking institutions as part of technological advancement and by embracing FinTech solutions. Generally this research expounds on urgency of several banks to adapt to digital solutions to leverage and remain competitive operating within regulatory principles, security solutions, and eliminate trust challenges. Research offers valuable insight to all policymakers, and financial establishments. Moreover the impact of FinTech continues to expand its horizon, shaping entire industries with innovative demand, and adapting modern and innovative practices. Growth of banking operations while working with continuous rise of customer demands can be leveraged using cutting-edge financial technologies that evolving within financial services industry.

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